Refund policy

This policy applies to orders delivered within the United States and purchased from emmamorton.com. We accept returns for both defective and non-defective products, including change-of-mind returns, subject to the conditions below. We also accept exchanges.

Return Policy Overview

  • Return window: 30 days after delivery.

  • Product condition: New and unused.

  • Return method: By mail.

  • Return shipping: Customers arrange and pay for the return shipping label, except where applicable law requires otherwise.

  • Restocking fee: None.

  • Refund processing: Within 3 calendar days after we receive the returned item.

30-Day Return Window

Please contact us and mail your return within 30 calendar days after your order is delivered. Keep your carrier receipt showing the date you shipped the return.

If you contact us within the return window and a delay in our response prevents you from mailing the return on time, we will extend the mailing deadline to account for that delay.

Return Conditions

Non-defective items must be returned in new, unused, unworn, and unwashed condition, with their original tags and any included accessories. Trying an item on to check the fit is acceptable, provided it remains in new condition.

Please include your order number or other proof of purchase so we can identify your order.

If an item arrived damaged, defective, or incorrect, these condition requirements do not prevent you from reporting the problem or requesting a return. Please describe the issue when contacting us.

How to Return an Item

  1. Email info@emmamorton.com with your order number, the item you wish to return, and whether you would prefer a refund or an exchange. Please explain any damage, defect, or incorrect item.

  2. We will provide return instructions and confirm the return address. Please contact us before sending your parcel.

  3. Pack the item securely, include your order details, and purchase a return shipping label from your chosen carrier.

  4. Mail the parcel within the return window and retain your shipping receipt. We recommend a tracked service so you can check the return’s delivery status.

Returns are handled by mail. Our business address below is provided for business identification and correspondence. Please do not use it as a return address unless our customer service team confirms it in your return instructions.

Return Shipping and Fees

Customers are responsible for obtaining and paying for their return shipping label. This applies to both defective and non-defective returns, except where applicable law requires us to cover the cost.

The return shipping cost depends on the carrier and service you choose. We do not charge a fixed return shipping fee or a restocking fee.

For non-defective returns, original shipping charges are not refundable. For items that arrived damaged, defective, or incorrect, we refund the applicable original standard shipping charge attributable to those items.

Damaged, Defective, or Incorrect Items

Please contact us if your order arrives damaged or defective, or if you receive the wrong item. Include your order number and a description of the issue. Clear photos, if available, can help us assess the problem.

We accept returns for these issues within the 30-day return window and can arrange a refund or an exchange, subject to replacement availability.

Nothing in this policy limits rights or remedies available under applicable law.

Exchanges

To request an exchange, contact us within 30 days after delivery and tell us which item, size, or color you would like instead. Exchanges follow the return conditions and mailing process described above.

Replacement items are subject to availability. Before you proceed, we will explain any price difference and any shipping charge applicable to the replacement. No additional payment will be taken without your agreement.

If the requested replacement is unavailable, you may choose a refund for the eligible returned item.

Refund Processing

We will inspect your return and process an eligible refund within 3 calendar days after receiving the returned item. This period includes our inspection time.

If an item does not meet the return conditions, we will notify you within the same period and explain the reason.

Refunds are issued to the original payment method for the amount paid for the returned item, including applicable refundable taxes and accounting for any discounts. Original shipping charges are handled as described above.

The 3-day processing period refers to the time we take to issue the refund. Your bank or payment provider may need additional time to display the credit in your account.

If you paid through an installment plan, your payment provider will apply the refund according to its terms. Please check with the provider about any remaining scheduled payments.

Contact Us

Email: info@emmamorton.com
Phone: +1 256-738-2690
Website: emmamorton.com

Business Address:
Emmamorton
1314 Mowrey Ave
Ottumwa, IA 52501
United States

Customer Service Hours:
Monday–Friday: 9:00 AM–6:00 PM, U.S. Central Time (CT)
Saturday–Sunday: Closed

We respond to email inquiries within 48 hours, excluding Saturdays and Sundays. Our customer service schedule does not extend the refund processing period stated above.